• What type of payment options do you provide?
• Are my transactions secure at EveningSecrets?
• How long will it take for my package to arrive?
• Will I be able to track my package once it is shipped?
• Will you ship my packages discreetly?
• Are the items I'm receiving new?
• Why is my credit card being declined?

EveningSecrets Lingerie provides several options for payment. Customers can use their credit card and Interac Online through InternetSecure, our primary payment provider, or PayPal. PayPal allows you to use your credit card, withdraw funds from your bank account, or pay from your PayPal balance in your PayPal account. PayPal users are subject to an additional processing fee based on their order value. There are NO additional fees for payments via credit card or Interac Online through InternetSecure.

Yes. At EveningSecrets.com our credit card and Interac Online transactions are handled through our Payment Provider InternetSecure, which in our opinion is the securest way to make any transaction online. Our primary Provider has strict guidelines and regulations that we must adhere to at all times in order to be a Certified Merchant.
We never see or store your credit information on our premises, or on our servers or over the Internet. You no longer have to worry if an online merchant has a 'Secure Site' when they use a Payment Provider.
PayPal transactions are handled through the PayPal website and they handle all security within their system.
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Shipping times vary depending on the type of service selected and your location. We are located in Southern Ontario. Packages to the West coast take up to 7 days to arrive after they are shipped. If you requested an upgraded option the delivery time is normally 3-5 days.
Packages to the East coast take 5-7 days and if upgraded approx. 3 days.
Customers in Ontario receive packages within 1-3 days after shipping.
Several options are available at the time of 'Checkout' and estimates can easily be viewed before purchasing.
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Yes. Once we ship your package an email is sent to you confirming our shipment. You will find a tracking number inside this confirmation for either Canada Post or UPS. You can enter the tracking number on the Home page of our website.
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Yes. All of our packages are shipped in plain packaging. We use bubble envelopes or boxes depending on the weight and number of items. We DO NOT put our company name or other company markings on the outside of the package. A signature is required from your local carrier upon receipt of the items.
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Yes. For hygienic reasons we only sell new manufactured garments to our customers. We will not, under any circumstances, send you a product that has been worn or has the manufacturer's seal broken. We seal all items in a clear overwrap and we ask all customers to visually inspect the item before they open it, where possible.
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There are several reasons why this may happen, however in most cases it has to do with the Address Verification System(AVS) or the Card Verification Number(CVN).
AVS compares the billing address provided by customers during the checkout process to the address on file with the credit card issuer (which would be the address to which the cardholder's statements are mailed). If AVS indicates that the address does not match, there is reason to be cautious of a possibly fraudulent transaction.
AVS compares certain items of a customer's address. A score is sent from the card issuer advising whether all pieces of data matched, only some data elements matched, or no elements matched. A payment will be accepted when a customer provides enough elements of the correct cardholder address. If not, the payment will be voided, even if the issuer provides an authorization (an authorization only indicates that the account is valid and in good standing - not whether or not the customer is the cardholder).
If the customer has recently moved, the AVS system may not yet be showing the new address throughout the system. If you feel the information provided is correct with the information on file with your card issuer then we suggest you contact the issuer to verify the information they have is correct. In rare cases, it is possible that the cardholder's issuer is not fully compliant with the AVS system or that our Payment Provider is receiving a faulty response from the issuer.

CVN is a security code that is visible, in print, on either the front or the back of all major credit cards. The CVN is uniquely associated with the plastic card that is currently issued to the Cardholder. This number is never printed on a receipt or cardholder statement, nor may it be stored on a merchants' computer system.
When a customer selects a card to pay for their purchase, an additional screen will be displayed asking the customer to provide the CVN from their card. This value is then validated during the authorization process. Many card issuers will decline a transaction if the CVN is not provided. If the value provided by the customer does not match that which is on file at the card issuer, the issuer may decline the transaction or our Payment Provider may VOID it. Each cardholder's CVN must be enrolled with the card issuer. This requires entering information with your card issuer to verify the CVN in the future.

It is very important that the information provided in your billing address is correct. This is the data our Payment Provider will send to the card issuer for verification.

We have provided our customers the safest, securest way to make online purchases. Online fraud is hard to stop. By using the measures mentioned above we can all help control the cost of fraudulent transactions. Be web aware and always verify your personal information is handled correctly with all online merchants.
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